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NSP Quality Assurance Philosophy
Nature's Sunshine believe that if you want a job done right, you do it yourself. That's
why the vast majority of NSP products are produced in their Spanish Fork, Utah,
manufacturing facility. NSP take the responsibility to develop, manufacture and test all
raw materials and products.
NSP believe that in order to maintain their position as the quality leader in the
industry, they must continue to provide the finest herbs and nutritional supplements
available. The challenge they face is ensuring that the goodness naturally found in plants
is preserved throughout the entire production process. NSP's goal is to rise to meet that
challenge daily.
As NSP strives to live their motto, "Quality, Service, Integrity," they find
the best way to produce a premium product is to start with premium ingredients.
Only the best will do
To create the finest products, NSP begin with the finest raw herb material--planted,
harvested and supplied to NSP by dependable vendors. NSP herbs are grown in choice fields
all over the world and harvested according to strict NSP specifications.
Nature's Sunshine employs the most experienced, trustworthy people in the industry. All
told, the Quality Assurance department's knowledgeable, dedicated employees have more than
170 combined years of experience and training in quality assurance.
NSP maintains laboratories with the most sophisticated, technical equipment available
to conduct vital purity and potency evaluations. NSP continually test materials and
products throughout the entire manufacturing process.
The Facts on Nature's Sunshine's Quality Assurance
- Approximately 5 percent of all incoming raw materials are rejected by QA for quality
reasons.
- NSP's QA experts have more than 170 years of combined training and experience in their
fields.
- NSP receives approximately 300 raw material lots each month totaling close to 2 million
pounds of plant material and herb powder each year.
- NSP spends close to $1 million on quality assurance annually (not including equipment
purchases).
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In all, Nature's Sunshine spends close to $1 million annually to ensure that the
products offered are the cleanest, purest products on the market.
QA Update
NSP are always on the lookout for new ways to improve and maintain quality control; for
example, NSP recently began using High Performance Liquid Chromatography to examine the
ephedrine content in ma huang plant material. Using HPLCs, NSP are able to show that the
ma huang in Chinese Fen-Chi, Thermo-Chi and Nature's Chi has not been adulterated with
pseudoephedrine or any synthetic ephedrine, allowing NSP to supply a safer product.
As another example, before manufacturing the Liquid Morinda juice, Quality Assurance
personnel test the incoming Morinda fruit to verify that the fruit lot is the correct
species and that it contains the beneficial ingredients NSP consumers require.
"Handling Rejection"
Nature's Sunshine makes sure only select raw materials go into every product they
manufacture. Even though they have a reputation in the industry as being hard to please,
they have had a few strange things come through the doors.
Quality Assurance has rejected shipments of herbs from Eastern Europe because
trace levels of radiation were detected in herb lots, a consequence of the 1986
Chernobyl nuclear power plant disaster. In fact, NSP had difficulty finding a good
alternative source of chickweed after the accident because much of the world's supply is
grown in that area. However, we did locate a more reliable source of this herb in a
different part of the world.
On one occasion, NSP rejected a shipment of mullein because tests revealed the
herb received was not mullein. NSP have also rejected batches of St. John's Wort
herb material because QA tests found no hypericin content (the key component in St.
John's Wort). On rare occasions NSP have discovered other foreign debris in raw materials,
including nails, wood and a glove. These shipments were all rejected.
When Nature's Sunshine rejects an herb lot, it is returned to the vendor. What vendors
do with each particular lot is unknown. Some vendors may sell rejected lots to other
manufacturers. Regardless of where rejected batches end up, the message we send to our
vendors is clear: Nature's Sunshine has the highest quality standards of all of their
customers.
Being the Best Means...
Nature's Sunshine products are the finest in the world. What does that mean to you?
- It means having full confidence and trust in the products you use and give to your
friends and loved ones.
- It means achieving the best possible results because you are using the most pure, potent
herbs on the market.
- It means you can have the utmost confidence in NSP products as you sell and use them.
When you trust NSP's quality reputation, it becomes that much easier to share the products
with your friends and family.
The bottom line: Our reputation for premium quality products translates to more
satisfied customers, fantastic word-of-mouth advertising, brand loyalty and fewer returns.
Quality is a treasure; at Nature's Sunshine you will always find superior
quality. |